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Guarantees

If you're not satisfied, we're not satisfied.
Because it's you and your family that will be standing on our flooring products, we stand squarely behind them—with our Absolute Satisfaction Guarantee. Simply put, if you're not satisfied, we're not satisfied.

Of course, our commitment to you is so strong, we weren't even satisfied with that. So we took it a step further and added three more ironclad guarantees:

  • We guarantee you'll get the lowest price in town.
  • We guarantee our products will meet or exceed all the manufacturer's warranties.
  • We guarantee our professional installations for life.

INSTALLATION
We work with some of the very best installers in the industry. Which is why we can confidently offer you the following incomparable installation guarantees:

  • On any residential carpeting we install for you, we guarantee that installation for the lifetime of the flooring.
  • For tile, hardwood, vinyl and granite, we guarantee our installation for a full year.
  • And for any of our in-stock flooring products, we guarantee we'll have it installed for you in 10 days or less.
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Of course, for repairs caused by flooding, improper cleaning, or repairs you tried to do on your own, unfortunately, you're on your own.

MANUFACTURERS
At Carpet Exchange, we honor all of our manufacturers' warranties regarding quality, endurance and even stain resistance. For any manufacturing defect that is substantiated, we'll either correct the problem to your complete satisfaction or the flooring will be replaced—at absolutely no cost to you.

PRICE

Because of our incredible buying power at Carpet Exchange, we're able to bring you the lowest prices in town. In fact, we guarantee it. We'll beat any competitor's price quote by a full 10%. That way you
can focus all of your attention on picking out the perfect flooring for your home, instead of wondering whether you could have gotten a better deal.
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For all the in-depth details on all our guarantees, just come to your closest Carpet Exchange store.

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